IIS ANALYSIS & IMPLEMENTATION LIMITED
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eBUSINESS SOLUTIONS
  • Website, Blog design & e-Commerce Retails Solutions
  • Graphics design, Brochure & Flyers
  • Video Editing and Production
  • Online and Television Advertising
  • Social Media Optimization
  • Digital Marketing
  • Point of Sales (PoS)
DIGITAL TECHNOLOGY  
  • Cloud Computing
  • Software and Hardware Solutions
  • PC and Networking
  • CCTV and Access Control Installation
CUSTOMER ENGAGEMENT SOLUTIONS 
  • Customer Relationship Mamnagement
  • Customer Experience and Journey Mapping Solutions
  • Product(s) Unveiling and Promotion
  • Mystery Shopping and Advocacy
  • Setup and Management of Helpdesk, Front desk and Call center
CUSTOMER SERVICE TRAINING COURSES
  • Dealing with Difficult Customers Training
  • Customer Service Refresher Training
  • Telephone Customer Service Training
  • Front Desk Training
  • Help Desk Agent Training
  • Client Services Training
  • Call Center Agent Training
  • Hospitality and Guest Relations Training
  • Service Skills for Housekeepers Training
  • Healthcare Customer Service Training
  • Documenting Customer Concerns Training
  • Managing Customer Feedback Training
  • Branded Service Training
  • Customer Service Communication Skills Training
 

 



CUSTOMER EXPERIENCE MANAGEMENT


You can dramatically improve the experience your customers get when they use your company, leading to more customer loyalty, more revenue and a better reputation all round.

IIS Analysis provides companies like yours with the guidance and training needed to deliver customer service improvements that can actually be measured. This gives a marked commercial advantage over the competition. My team has demonstrated time after time, that our unique combination of research, consultancy, training and measurement positively impact customer service, resulting in real measurable improvements in customer loyalty.

We look forward to hearing from you soon on how to partner with you on customer experience improvement

   
  For further information  email us
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