IIS ANALYSIS & IMPLEMENTATION LIMITED
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eBUSINESS SOLUTIONS, WEB DESIGN AND DIGITAL MARKETING
  • Website, blog design & e-Commerce Retails Solutions
  • Graphics design
  • Video Editing and Production
  • Television Advertising
  • Social Media Optimization
  • DigitalMarketing
  • Software Solutions
  • Cloud Computing and Computer Hardware Solutions
  • Point of Sales (PoS)
CUSTOMER SERVICE TRAINING COURSES
  • Dealing with Difficult Customers Training
  • Customer Service Refresher Training
  • Telephone Customer Service Training
  • Front Desk Training
  • Help Desk Agent Training
  • Client Services Training
  • Call Center Agent Training
  • Hospitality and Guest Relations Training
  • Service Skills for Housekeepers Training
  • Healthcare Customer Service Training
  • Documenting Customer Concerns Training
  • Managing Customer Feedback Training
  • Branded Service Training
  • Customer Service Communication Skills Training
 

 



HELP DESK AND FRONT DESK MANAGEMENT

IIS Analysis offers Helpdesk Management solutions allows our clients to centralize all their customer conversations via e-mail, web portal, twitter, facebook, phone and chat. We partner with a global solution provider and offer our services with the best industry practice. Our preferred solutions for the Help desk aoftware management is BMC Remedy

IIS Help Desk Management Software

Help desk management software acts as a web-based ticket system that manages inquiries, as well as other types of support processes. The software also ranks inquiries and classifies them all by priority. At the same time, the software transfers them to the appropriate department for issue resolution.

   
     
More about BMC remedy    
 
   
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